High school diploma; Associate’s/Bachelor’s degree is a plus
Role description
• Monitor accounts to identify outstanding debts.
• investigate historical data for each debt or bill.
• Find and contact clients to ask about their overdue payments.
• Take actions to encourage timely debt payments.
• Process payments and refunds.
• Resolve billing and customer credit issues.
• Update account status records and collection efforts.
• Report on collection activity and accounts receivable status.
• Proven experience as a Collection Specialist or similar role.
Key Skills
• Knowledge of billing procedures and collection techniques (e.g.
skip tracing).
• Working knowledge of MS Office and databases.
• Comfortable working with targets.
• Patience and ability to manage stress.
• Excellent communication skills (written and oral).
• Skilled in negotiation.
• Problem-solving skills.
Good to Have
General Traits
The incumbent should display following traits
• Must be a team player
• Good analytical and problem solving skills.
• Must possess valuable communication skills; written and oral
• Self-motivated individual.