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Sales Operations Executive – CRM Specialist

Location

Mumbai, India

Start Date

Immediately

CTC (Annual)

₹4,00,000 – ₹8,00,000 per annum

Experience Required

1–3 years

About The Role

We are looking for a energetic and analytically driven Sales Operations Executive – CRM Specialist to join our growing team. This role is pivotal in supporting our outbound sales initiatives by ensuring our CRM ecosystem is streamlined, data-rich, and strategically aligned. You will manage and enhance our CRM workflows, support telecalling performance, build critical B2B databases (primarily USA-based distributors), and drive measurable sales operations outcomes.

The ideal candidate is a blend of technical precision, research ability, CRM mastery, and sales understanding. You should have hands-on experience with CRM platforms (Zoho CRM preferred), strong communication skills,



and the ability to coordinate and manage telecalling teams through data-backed strategies.

Key responsibilities

• Manage and configure the CRM system to support client acquisition and engagement workflows while maintaining CRM hygiene through routine data validation, deduplication, and error audits.
• Automate sales campaigns, track lead status, and build CRM dashboards to highlight progress, gaps, and key performance metrics.
• Act as the internal CRM specialist by training and supporting sales/telecalling teams on CRM usage and ensuring adherence to defined workflows.
• Design and manage sales workflows based on territory research, product fit, and success probabilities while coordinating campaign execution through CRM by assigning territories and quotas to telecallers.
• Research, source, and compile a robust database of potential product distributors (single-store & chain outlets) in the U.S. using websites, social platforms, business directories, competitor networks, and LinkedIn.
• Bui

📌 Sales Operations Executive – CRM Specialist (India)
🏢 TrueNorth GTM
📍 India