Job Description
Position Summary:
We're looking for a detail-oriented Sales Operations Analyst to manage order-to-cash processes within Salesforce, ensuring accurate and timely processing of new orders, renewals, and contracts. This role is critical to maintaining data integrity, driving process efficiency, and partnering with Sales, Legal, and Finance teams to support revenue operations.
The ideal candidate will collaborate with cross-functional teams including Sales, Finance, Revenue Operations, Marketing, and IT to improve sales productivity and support strategic decision-making.
Key Responsibilities:
Salesforce Order Management
Create and manage new customer orders in Salesforce based on executed customer agreements.
Process renewal orders, amendments, upsells, downsells, cancellations, and contract modifications.
Validate order details to ensure completeness and accuracy before processing.
Monitor order queues and ensure timely order creation in accordance with defined SLAs.
Contract Review
Review executed customer contracts to understand commercial terms, pricing,



billing schedules, renewal terms, and contractual obligations.
Interpret contract language and accurately translate commercial terms into Salesforce.
Identify discrepancies between contracts and order requests and work with Sales, Legal, and Finance to resolve them.
Ensure compliance with company policies and internal controls during order processing.
Process Improvement & Automation
Analyze existing sales operations workflows to identify process inefficiencies and operational bottlenecks.
Recommend and drive automation opportunities to reduce manual effort and improve data quality.
Partner with Salesforce Administrators, Engineering, and Product teams to implement system enhancements and workflow automation.
Participate in User Acceptance Testing (UAT) for recent Salesforce features and process enhancements.
Develop business requirements, process maps, and user stories for system improvements.
Measure

📌 Senior Associate (New Delhi)
🏢 Chegg
📍 New Delhi