RCM

Job Roles & Responsibilities

• Training Strategy and Leadership:
• Develop and implement a company-wide training and development strategy aligned with business objectives, client needs, and industry best practices.
• Oversee the design, delivery, and continuous improvement of training programs for new hires, existing employees, and leadership teams in the RCM BPO space.
• Lead, mentor, and manage the training department, including trainers and learning and development professionals, to ensure consistent delivery of training across all service lines.
• RCM BPO Knowledge Development:
• Ensure training programs address key components of Revenue Cycle Management, including billing, coding, claims management, payer relations, compliance, and regulatory standards.
• Collaborate with subject matter experts (SMEs) to create specialized content for different roles within the RCM process (e.g., medical coders, billing specialists, claim adjudicators).
• Stay current with changes in the healthcare industry and RCM technology to ensure training materials reflect the latest trends, tools,



and regulations.
• Performance Improvement:
• Analyze operational performance metrics to identify training gaps and areas for improvement and develop targeted programs to address these needs.
• Monitor the effectiveness of training programs through assessments, feedback, and KPIs to ensure training initiatives result in improved employee performance and business outcomes.
• Partner with operations leadership to drive continuous improvement in quality, efficiency, and employee engagement through ongoing training initiatives.
• Onboarding and Upskilling:
• Oversee the development and execution of comprehensive onboarding programs for recent employees, ensuring a smooth transition into the company and its operations.
• Create and manage upskilling programs for existing staff to increase their knowledge and performance in core RCM functions.
• Client-Focused Training:
• Ensure that training prog

📌 ASSOCIATE VICE PRESIDENT – TRAINING (Pune)
🏢 Innoval Global Solutions
📍 Pune