Job Title: Customer Success Executive

Location: Mumbai (In office)
Experience: 1-2 years
Department: Customer Success

About DoubleTick:

DoubleTick is a mobile-first conversational CRM built on the official WhatsApp Business API, designed to unlock WhatsApp-led sales, marketing, and customer engagement at scale.It enables businesses to manage conversations through a centralized team inbox, automate workflows with chatbots and bot studio, and drive growth via bulk broadcasting and analytics. With features like WhatsApp Calling, commerce & cataloging, and role-based access, DoubleTick helps teams streamline operations and improve conversion efficiency.

Backed by Info Edge Ventures and BeeNext, the platform serves 10,000+ businesses across India and UAE in 100+ industries. Leading brands such as MakeMyTrip, Royal Enfield, CoinDCX, Tarun Tahiliani, Times Media, GRT Jewellers, Malabar Gold and Diamonds, Jaro Education, Sabyasachi, and DarGlobal trust DoubleTick to power their customer conversations.
For more details, check out our website : https://doubletick.io

Job Overview:




We are looking for a proactive and customer-focused Customer Success Executive with 1–2 years of experience to build strong client relationships, ensure seamless onboarding, and help customers maximize the value of our platform. You will work closely with customers to drive product adoption, resolve queries, and contribute to customer retention and satisfaction.

Key Responsibilities
Onboard new customers and guide them through product setup and implementation.
Conduct product demonstrations, training sessions, and onboarding calls.
Build and maintain strong relationships with assigned customers.
Ensure customers achieve their business goals by driving product adoption and engagement.
Respond to customer queries via calls, emails, WhatsApp, and support tickets in a timely manner.
Troubleshoot basic product issues and coordinate with the technical team for escalations.
Monitor customer health, iden

📌 Customer Success Executive (Mumbai)
🏢 DoubleTick
📍 Mumbai