- Conduct call audits to ensure compliance with quality standards and regulations.
- Monitor calls to identify areas of improvement and provide feedback to agents.
- Collaborate with team leaders and trainers to develop training programs for agents.
- Analyze data from call monitoring sessions to measure performance metrics.
Job Requirements :
- 2-4 years of experience in a similar role within the BPO/Call Centre industry.
- Solid knowledge of QC tools and techniques used in international voice processes.
- Ability to analyze data from various sources (e.g., CRM systems) to identify trends and patterns.
📌 Quality Analyst (Chennai)
🏢 Cclyticx
📍 Chennai
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