Roles and Responsibilities

- Lead customer service operations to achieve high levels of customer satisfaction through effective communication, problem-solving, and issue resolution.

- Develop and implement process improvements to enhance operational efficiency, reduce costs, and increase productivity.

- Collaborate with cross-functional teams to resolve complex issues related to products/services offered by the company.

- Ensure compliance with regulatory requirements and maintain accurate records of all interactions with customers.

- Analyze data to identify trends and areas for improvement in customer service operations.

Desired Candidate Profile

- 7-12 years of experience in a similar role within an NBFC or banking industry.

- Proven track record of improving customer satisfaction ratings through process improvements.

- Excellent communication skills with ability to handle multiple stakeholders effectively.

📌 Service Head (Bangalore Rural)
🏢 Ultrafresh
📍 Bangalore Rural