- Design, implement, and maintain ITSM processes using ServiceNow platform to ensure productive IT operations.
- Develop and execute event management plans to minimize downtime and ensure business continuity.
- Collaborate with cross-functional teams to identify areas for process improvement and optimize workflows.
- Provide technical guidance on configuration, customization, and integration of ServiceNow modules.
Job Requirements :
- 6-10 years of experience in IT services & consulting industry with expertise in ITOM (IT Operations Management).
- Strong understanding of ServiceNow platform including its modules such as incident management, problem management, change management etc.
- Experience in designing and implementing event management strategies to minimize downtime.