LegUp is looking for an experienced Post-Sales Leader / Customer Success Leader to lead our Post-Sales function and drive customer retention, engagement and satisfaction.
Key Responsibilities:
- Lead and manage the Post-Sales / Customer Success team.
- Own the complete customer journey from onboarding to completion.
- Drive customer retention, renewals, referrals and reduce churn.
- Monitor customer engagement, satisfaction and escalations.
- Set team KPIs, track performance and conduct regular reviews.
- Build and improve Post-Sales SOPs, processes and workflows.
- Identify customer issues and implement effective retention strategies.
- Prepare MIS,
dashboards and performance reports for management.
- Work closely with Sales, Marketing, Product and Operations teams.
- Train, mentor and develop customer-facing team members.
Requirements:
- 5–10 years of experience in Customer Success / Post-Sales / Client Servicing / Account Management.
- Experience in EdTech, E-Learning, Upskilling or SaaS preferred.
- Prior experience managing Customer Success / Post-Sales teams.
- Strong knowledge of customer retention, renewals and churn management.
- Strong leadership, communication and problem-solving skills.
- Good understanding of CRM, MIS and customer lifecycle management.
- Solid ownership and target-oriented approach.
📌 Customer Success and Operations Head (Hyderabad)
🏢 LegUp
📍 Hyderabad
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