Analyst CXO (Contract)

This CXO role supporting the Client Experience Team is dynamic and customer-facing responsible for delivering comprehensive technology support across all client experience spaces. This position requires hands-on expertise with AV and videoconferencing equipment, cloud collaboration platforms, and end-user devices, as well as providing support for network connectivity, IT hardware, and business-critical applications. The role ensures seamless technology operations for both internal teams and external clients. The ideal candidate excels in communication, problem-solving, and process improvement, thrives under pressure, and demonstrates a strong commitment to confidentiality and exceptional service.

Work you’ll do

- Provide comprehensive technology and end-user support for all client experience spaces, including AV devices, collaboration platforms, hardware and software issues, including troubleshooting laptops, MacBooks, mobile devices, and printers

- Serve as a primary point of contact for technology-related issues, delivering exceptional customer service to both internal stakeholders and external clients.

- Ensure the proper setup, testing, functionality and health monitoring of all AV equipment, including microphones, projectors, cameras, and streaming devices.

- Support user account management tasks such as password resets and access requests.

- Conduct pre-event planning sessions with clients to understand their requirements and objectives and enable the appropriate technology setup for the specified time.





- Collaborate closely with the Client Experience team and internal technology teams across all USI offices ensuring timely resolution and clear communication throughout the process.

- Adhere to existing firm policies and proactively identify opportunities to improve technology processes and systems, continuously seeking ways to improve efficiency and effectiveness.

- Maintain strict confidentiality regarding all discussions, data, and information encountered in client-facing environments.

- Demonstrate strong problem-solving skills and the ability to work independently under pressure, especially during high-profile client visits or events.

- Exhibit a customer-centric mindset in all interactions, ensuring a positive and seamless client experience.

- Document incidents, solutions, and process improvements to contribute to team knowledge and best practices.

- Interact with US/USI counterparts to stay updated on ongoing processes and new changes, ensuring consistent standards are maintained across the board to deliver a uniform client experience.

- Remain flexible with work hours, including working in shifts, weekends, and outside standard business hours as required for event preparation or urgent support needs.

Required Technical Skills:

- Good hands-on experience supporting and troubleshooting AV/VC systems, end-user hardware





- Experience supporting both Windows and macOS devices, including setup, configuration, and troubleshooting.

- Experience running meetings/webinars and troubleshooting L1/L2 incidents related to Virtual Event Platforms such as Zoom, Teams, etc. including having the ability to recommend technical workarounds as needed.

- Familiarity with network connectivity basics (Wi-Fi, Ethernet, VPNs) and the ability to perform basic network troubleshooting.

- Ability to diagnose and resolve hardware and software issues across a range of devices.

- Basic understanding of IT security and confidentiality best practices in a client-facing environment.

- Strong documentation skills for recording technical procedures and solutions.

- Experience working on ticketing tools such as ServiceNow is essential.

- Certifications in AV, ITIL, Networking, Microsoft or related is a robust plus.

Qualifications

- Bachelor’s degree (BE/B.Tech)/Engineering graduates

- 3-4 years of experience in technology and end-user support, or a similar technology support role.

- Prior experience in a customer-facing or client service environment is highly preferred.

- Excellent verbal and written communication skills, with the ability to interact confidently with users at all organizational levels.

- Ability to work effectively under pressure and manage multiple priorities.

- High level of professionalism, discretion, and commitment to maintaining confidentiality.

- Willingness to work flexible hours, including shifts, weekends, and outside standard business hours as needed.

Location: Hyderabad & Bengaluru

📌 Client Experience Specialist (Hyderabad)
🏢 Cloudxtreme
📍 Hyderabad