Google Maps:
https://maps.app.goo.gl/t9ATSvW6oE124Amr6
Contact Persons: Anitha & Shaik
Interview Process:
Written Test Verbal Discussion Selection
Important: Interview slots are limited and will be handled on a first-come basis. Please report on time.
ABOUT THE ROLE
As an IT Helpdesk Support Engineer, you will provide technical assistance to users through Chat, Phone & Email, troubleshoot technical issues and ensure a smooth user experience.
Key Responsibilities:
- Provide remote technical support to users
Troubleshoot hardware, software, network and user-related issues
Support Windows, Mac OS, Linux & Chrome OS environments
Diagnose issues with desktops, laptops, printers & peripherals
Follow SOPs and Knowledge Base (KB) guidelines
Install and configure software/hardware
Identify root causes and resolve issues efficiently
Document issues, resolutions and troubleshooting steps
Communicate technical solutions clearly to non-technical users
Coordinate with internal teams for escalations
Support implementation of new SOPs and system changes
WHAT WE'RE LOOKING FOR
1–3 years of IT-related Customer Service / Helpdesk experience
Excellent spoken & written English
Strong troubleshooting & problem-solving skills
Good analytical & cognitive abilities
Customer-focused approach
Ability to multitask in a fast-paced setting
Comfortable working independently and in a team
Ability to learn new technologies and adapt to changing requirements
DOCUMENTS REQUIRED
Please carry:
- Updated Resume
Government ID Proof
Educational & Experience document photocopies
IMPORTANT:
Please mention Naukri.com_EHIRE at the top of your resume.
INTERESTED?
If this opportunity matches your profile and you can attend the interview on 19 September, please confirm your availability by email and carry the required documents.
Notice Period: Immediate Joiners – 30 Days
Please ignore this message if the opportunity is not relevant to your profile.