WE ARE HIRING INTERNATIONAL VOICE & SEMI-VOICE PROCESS

Position: Customer Support Associate

Process: International Voice & Semi-Voice

Location: Lanco hills, Manikonda, Hyderabad

Experience: 0 to 12 months

Shifts: Rotational shifts, including night shifts

Roles & Responsibilities

- Handle customer queries through international voice/semi-voice channels.

- Provide professional and timely resolutions to customer concerns.

- Understand customer requirements and provide accurate information.

- Maintain a high level of customer satisfaction.

- Handle calls/chat interactions professionally and courteously.

- Follow process guidelines, quality standards, and company policies.

- Maintain accurate customer and interaction records.

- Escalate complex issues to the appropriate team when required.

- Meet daily/weekly performance and quality targets.

- Maintain positive communication and professional etiquette.

Requirements





- 0 to 12 months of experience in International Voice / Semi-Voice / International BPO / Customer Support preferred.

- Excellent verbal and written English communication skills.

- Good listening and customer-handling skills.

- Ability to work in rotational shifts, including night shifts.

- Willingness to work from the office.

- Candidates should be comfortable working in a fast-paced environment.

Benefits

- CTC up to 3 LPA

- One-way cab facility

- Travel allowance

- Rotational/night shift opportunities

- Growth and career development opportunities

Work Location

Lancohills, Manikonda, Hyderabad

To proceed further with the application, you are required to complete the WhatsApp AI interview process. This will be followed by a video interview.

Kindly complete the AI interview process at the earliest. In case you face any issues or technical difficulties, please reach out to [email protected] via email.

📌 International Voice Process Executive (Hyderabad)
🏢 Sutherland
📍 Hyderabad