Role & responsibilities

- Coordinate with HODs to identify training needs and prepare TNA, L&D; calendars, and schedules
- Deliver engaging training on Guest Service, Grooming, Communication, Leadership, SOPs, Service Recovery, and more
- Develop training content using Canva, PowerPoint, and AI tools (e.g., Copilot)
- Maintain training records, MIS reports, and compliance tracking
- Assess training effectiveness through follow-ups, KPIs, and before/after impact studies
- Engage across departments Front Office, F&B;, Housekeeping, HR, Sales, and more to design practical learning interventions
- Drive employee engagement and a strong learning culture organization-wide

Preferred candidate profile

- Should be a Graduate in Hotel Management with Operational experience in Food & Beverage Service Department.
- Robust understanding of hotel operations
- Excellent facilitation and communication skills
- Experience with Train-the-Trainer (TTT) programs
- Comfortable with digital content creation and data-driven reporting

📌 Asst. Manager - Hotels L & D (Hyderabad)
🏢 Dolphin Hotels
📍 Hyderabad