- Manage daily operations of the branch, ensuring efficient use of resources and optimal customer service.
- Oversee branch sales team, providing guidance on product knowledge, sales strategies, and customer relationship management.
- Handle customer complaints and feedback, resolving issues promptly and fairly while maintaining high levels of customer satisfaction.
- Ensure compliance with regulatory requirements, internal policies, and procedures.
Job Requirements :
- 3-7 years' experience in retail banking or related field.
- Solid understanding of retail liabilities, including deposit accounts, loans, credit cards, etc.
- Excellent branch handling skills with ability to manage multiple tasks simultaneously.