Job Summary

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Role Overview

We are looking for a L1 Monitoring Analyst to support and monitor US Healthcare Payer, Provider, PBM applications. The role involves first-level monitoring, incident triage, and escalation to ensure smooth processing of healthcare transactions in compliance with HIPAA standards.

Job Track Description

- Experience: 3+ years in Production support activities
- Requires formal graduate degree and relevant expertise in a Production support activity.
- Leading and coordinating troubleshooting calls.
- Ability to multi-task and perform a diverse mix of technical and reporting tasks, with shift hand-offs.
- Must have flexible availability as shifts are consistently and evenly distributed in this 24/7/365 service delivery environment. This is broken out into three shifts and distributed equitably amongst this dedicated team.
- Holiday work required.
- Strong communication skills both written and verbal.
- Requires a conceptual understanding of theories, practices, and procedures in a Production Support environment.




- Good understanding of the US Healthcare system (Payer, Provider, PBM)

Responsibilities

- Monitors and applications and processes issues, recommends long term remediation steps.
- Creates documented process for daily activities
- Researches and advises on production anomalies.
- Applies functional knowledge of the processes for remediation of anomalies.
- Applies functional knowledge to support incident management requests.
- Works with Support Teams to define root cause and replicate issues.
- Works with Support Team to re mediate issues.
- Verifies environment stability.
- Recognized as an subject matter expert on Process and Systems.
- Mentors and trains team members.

Primary Skills (Must Have)

- Good understanding of the US Healthcare system (Payer, Provider PBM).
- Good verbal and written communication skills.
- Experience or exposure to production monitoring and support IWA, UC4, App dynamics etc.
- Familiarity with ticketing tools and incident management processes Service Now.
- Knowledge of healthcare business workflows (claims, eligibility, payments)

Behavioral Work Requirements

- Positive attitude towards assignments.
- Willingness to work in 247 shifts (Weekly/Bi-weekly Rotation)
- Solid attention to detail and ability to follow SOPs.
- Calm and structured approach to handling production issues.
- Ability to work independently and as part of a team.

📌 IT Operations Analyst II (Hyderabad)
🏢 Conduent
📍 Hyderabad