- We are looking for an experienced Arena Application Support Engineer to maintain and support Arena and related enterprise applications across production and non production environments
- The ideal candidate should have a strong technical foundation in Unix Linux shell scripting Python cloud fundamentals and Hadoop support along with experience in application monitoring incident management and production operations
- The candidate will be responsible for monitoring application health resolving incidents automating operational activities coordinating with cross functional teams and ensuring application availability within agreed service levels
Key Responsibilities:
- Administer monitor and support the Arena application across production and non production environments
- Perform routine application server service and component health checks
- Monitor application availability system performance logs alerts and scheduled processes
- Troubleshoot production issues application failures connectivity problems and environmental errors
- Analyze Unix Linux logs and execute commands to identify application and server level issues
- Develop and maintain shell scripts to automate routine monitoring and support activities
- Use Python to automate repetitive operational tasks reporting and health checks
- Provide operational support for Hadoop ecosystem components including HDFS and Hive
- Monitor Hadoop jobs and investigate job failures storage issues and data processing problems
- Perform initial analysis and troubleshooting before escalating complex issues to L2 L3 infrastructure or engineering teams
- Handle incidents service requests problems and changes through ServiceNow or a similar ITSM platform
- Ensure tickets are prioritized updated and resolved within defined SLA timelines
- Perform root cause analysis for recurring incidents and coordinate permanent fixes with relevant technical teams
- Support application services during server patching maintenance deployment and release activities
- Coordinate with infrastructure database network cloud and application teams for issue resolution
- Troubleshoot performance bottlenecks access related problems and environmental configuration issues
- Maintain SOPs runbooks troubleshooting guides knowledge articles and operational documentation
- Participate in shift based support and on call rotations based on project requirements
- Provide timely incident and service status updates to technical and business stakeholders
- These responsibilities align with the internal Arena Junior level job posting 1 and Arena Mid level job posting 1 which cover Arena monitoring health checks RCA ServiceNow ticket handling patching support documentation and cross functional coordination
Technical Requirements:
- Strong working knowledge of Unix Linux commands and operating system fundamentals
- Hands on experience in shell scripting for task automation and operational support
- Working knowledge of Python scripting
- Understanding of cloud computing fundamentals preferably AWS
- Experience or working knowledge of the Hadoop ecosystem
- Knowledge of HDFS and Hive
- Experience supporting applications or tools in production environments
- Ability to analyze application server and system logs
- Understanding of incident problem and change management processes
- Hands on experience with ServiceNow or a similar ITSM platform
- Experience working with monitoring tools such as Dynatrace or Splunk
- Basic understanding of Git or another version control system
- Strong troubleshooting analytical and problem solving skills
- Good written and verbal communication skills
- The internal Arena requirements include Hadoop ecosystem knowledge particularly HDFS and Hive monitoring through Dynatrace and Splunk Python based automation scripting Git Linux Unix and cloud fundamentals
- Apache Hadoop documentation also confirms that Hadoop functionality is managed extensively through shell commands scripts and runtime environment variables
- Preferred Skills
- Experience supporting Arena Alation Manta or similar enterprise tools
- Exposure to AWS services and cloud based application environments
- Knowledge of Rally for user story and feature tracking
- Experience with application monitoring and log analysis tools
- Basic understanding of SQL and relational databases
- Knowledge of scheduling and batch processing tools
- Experience with access user role and permission management
- Familiarity with release deployment and server patching activities
- Exposure to automation and continuous service improvement initiatives
- Experience working in a 24 7 or globally distributed support environment
Additional Responsibilities:
- Strong analytical and troubleshooting ability
- Ownership of incidents from assignment through resolution
- Ability to prioritize tasks in a production support environment
- Effective collaboration with cross functional teams
- Customer focused approach and explicit stakeholder communication
- Ability to work independently and within a shift based support team
- Willingness to learn new applications tools and technologies
- Education
- Bachelor s or master s degree in Computer Science Information Technology Engineering or a related discipline