- Design and implement IT Service Management processes aligned with ITIL best practices
- Define service architecture governance frameworks and operational standards
- Lead Incident Problem Change and Release Management processes
- Establish and monitor SLAs OLAs KPIs and service performance metrics
- Drive continual service improvement initiatives across IT operations
- Collaborate with business and technology teams to align services with organizational objectives
- Conduct process assessments audits and compliance reviews
- Provide guidance on service transition service design and operational readiness
- Support ServiceNow ITSM tool implementation and optimization
- Prepare executive dashboards reports and service review presentations
Technical Requirements:
- Technology Architecture Architecture ITIL
Preferred Skills:
Technology->Architecture->Architecture - ITIL
📌 Associate Business Analyst (Secunderabad)
🏢 Infosys
📍 Secunderabad
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