Company DescriptionRaffles Udaipur opened in 2021, its ornamental gardens, tumbling fountains and stately Indo-Saracenic architecture describing a love story between India and the West. Set on a 21-acre private island rich with birdlife and exotic flora and fauna, this contemporary reimagining of a country mansion is the first Raffles hotel in India.Just 20 minutes from the airport, Raffles Udaipur spans a private island and serene lakeshore. Begin your journey with a graceful boat ride, guided by migratory birds. Discover 137 rooms and suites, 10 dining experiences, two pools, wellness rituals, and the timeless care of the Raffles Butler.Job DescriptionWe are seeking an enthusiastic and detail-oriented Assistant Manager - Reservations to join our dynamic team in Udaipur, India. In this pivotal role, you will oversee the reservations department, driving revenue optimization while ensuring exceptional guest experiences. You will lead a talented team, manage complex booking operations, and implement strategic initiatives that enhance our hotel's occupancy and profitability. This position offers an exciting opportunity to make a meaningful impact on our organization's success while fostering a collaborative and customer-focused work environment.Plan and coordinate room reservations while implementing effective selling techniques and strategies to maximize room revenues and achieve occupancy targetsSupervise and mentor reservation associates, providing supportive guidance and clear delegation of tasks to ensure efficient department operations and team developmentPrepare and analyze monthly forecasts, statistical reports,



and occupancy projections to support strategic planning and annual budget developmentMaintain accurate and up-to-date guest records and corporate databases, ensuring all booking information is recorded according to standard procedures and company policiesRespond promptly to guest inquiries and resolve issues with professionalism and discretion, demonstrating empathy and problem-solving capabilities to ensure guest satisfactionAnalyze guest history and special instructions for regular and VIP guests, ensuring personalized service delivery and enhanced guest experiencesMonitor and manage corporate account numbers, room availability positioning, and overbooking strategies to optimize hotel performanceApply revenue management principles and approved discount structures, ensuring corporate rates are offered in accordance with company policyIdentify cost-effective resource utilization opportunities and educate the team on efficient operational practicesEnsure the team receives comprehensive training on safety provisions, standard procedures, and customer service excellenceCommunicate any matters affecting hotel interests to management with transparency and assertivenessHandle additional responsibilities as delegated by management,



demonstrating flexibility and resilience in a dynamic hospitality environmentQualifications**Required Qualifications:**Minimum 2-3 years of professional experience in Reservations, Front Office, or Guest Services within the hospitality industryExcellent verbal and written communication skills in English with strong attention to detail and accuracyAdvanced proficiency with hotel reservation systems and booking platformsDemonstrated ability to multitask effectively in a rapid-paced environment while maintaining precision and accuracyStrong organizational and time management skills with exceptional ability to prioritize competing demandsProven track record of handling guest requests with professionalism, discretion, and effective problem-solvingSolid understanding of revenue management principles, upselling techniques, and occupancy optimization strategiesStrong data entry skills with a commitment to maintaining accurate and comprehensive recordsLeadership capabilities with the ability to motivate, support, and develop team membersAnalytical mindset with ability to interpret data, prepare forecasts, and generate meaningful reportsAbility to work collaboratively with cross-functional teams in a supportive and inclusive mannerCustomer service orientation with genuine passion for creating positive guest interactions and experiences**Preferred Qualifications:**Proficiency in additional languages beyond EnglishExperience with financial management and budget analysis in a hospitality settingDemonstrated strategic thinking ability and innovative approach to problem-solvingBackground in conflict resolution and guest complaint managementExperience with revenue optimization and dynamic pricing strategies

📌 Assistant Manager - Reservations (Udaipur)
🏢 Accor
📍 Udaipur