Job DescriptionRole PurposeThe purpose of the role is to ensure updation and management of data related to client accounts (forecasting, scheduling and performance), provide timely & accurate analysis through MIS reports and dashboards to the external & internal stakeholders. ͏DoDevelop and lead accurate MIS Management & Reporting within the Service LineInteract and work closely with management, internal stakeholders & clients to prioritize business and information needsKeep track and maintain a master view of the multiple reports, mapped to multiple stakeholders along with their frequency to ensure no report misses timeline or a stakeholderDevelop and customize dashboards as per client requirements and establish frequency of reporting (weekly/ monthly/ quarterly)Closely monitor relevant data parameters (key SLA metrics such as run-rate etc.) to ensure timely updation and data management of such parametersGenerate account level reports (billable and non-billable) on forecasting, scheduling (both onshore and offshore) and performance against SLAs, CSAT, Quality etc. Develop and implement standardized MIS procedures across all business applications.Review for quality assurance of all reports, dashboards, performance indicators to ensure accuracy and security of all reports at all times before sending it to client and or internal managementAddress and prioritize ad-hoc report requirementsEnsure zero non-compliances on process audit on data security and compliance Enhance and maintain tools and systems for efficient MIS generation and reporting systemRegularly monitor MIS tools and application and their performance to avoid unplanned outages and down timesPerform periodic maintenance and servicing of MIS tools and system to improve operational efficiencyStay abreast of the trends, tools and systems available in the market for MIS generation to improve the quality of analysisRecommend and implement current technology solutions to improve team/ employee productivity. Review current processes for data gathering, analysis and reporting and suggest process improvements for increased team efficiency and cost effectivenessEnsure efficient allocation of work and drive capability within teamSetup focused team resources to the respective client/ account basis expertise & experienceEnsure team KPIs are assigned & delivered with timeliness & accuracy keeping the end results in mindConduct training on MIS activities, tools, analytics and process knowledge to increase team expertiseMentor/ guide the team on the resolution of escalations or issues from the clients and internal functionsDrive the focus of the team on quality and adherence to data security and compliance processes͏Responsible for invoice management across clients/ accountsFollow up or seek approval from management/ delivery to seek timely invoices as per contract Timely submission of invoices to the client as defined in the MSA and SOWProvide information required and resolve any invoicing issues raised by the clientÃÂâÃÂÃÂÃÂÃÂÃÂâÃÂÃÂÃÂÃÂÃÂâÃÂÃÂÃÂÃÂÃÂâÃÂÃÂÃÂÃÂÃÂâÃÂÃÂÃÂÃÂÃÂâÃÂÃÂÃÂÃÂÃÂâÃÂÃÂÃÂÃÂÃÂâÃÂÃÂÃÂÃÂÃÂâÃÂÃÂÃÂÃÂÃÂâÃÂÃÂÃÂÃÂÃÂâÃÂÃÂÃÂÃÂÃÂâÃÂÃÂÃÂÃÂÃÂâÃÂÃÂÃÂÃÂÃÂâÃÂÃÂÃÂÃÂÃÂâÃÂÃÂÃÂÃÂÃÂâÃÂÃÂÃÂÃÂÃÂâÃÂÃÂÃÂÃÂÃÂâÃÂÃÂÃÂÃÂÃÂâÃÂÃÂÃÂÃÂÃÂâÃÂÃÂÃÂÃÂÃÂâÃÂÃÂÃÂÃÂTeam ManagementResourcingHire adequate and right resources for the teamTalent ManagementEnsure adequate onboarding and training for the team members to enhance capability & effectivenessBuild an internal talent pool and ensure their career progression within the organizationManage team attrition Drive diversity in leadership positionsPerformance ManagementSet goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reportsEnsure that the Performance Nxt is followed for the entire teamEmployee Satisfaction and EngagementLead and drive engagement initiatives for the teamTrack team satisfaction scores and identify initiatives to build engagement within the team͏DeliverNo.Performance ParameterMeasure1.MIS Management and ReportingQuality of AnalysisZero errors in reports Zero non-conformance on timelines with respect to the client/ stakeholder requirements2.Stakeholder ManagementCustomised dashboards as per client and functional requirements Zero or planned outagesZero escalations on data reporting Resolution of escalationsZero non-conformance on security or compliance requirements3.Team ManagementTeam attrition %, Employee satisfaction score͏

📌 Mis Lead (Chennai)
🏢 Wipro
📍 Chennai