Job Description:Production Support SpecialistRole PurposeThe purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.͏Production Support Specialist :Exp : 7+ Years to 11 YearsLocation :Bengaluru/HyderabadRole OverviewWe are seeking experienced Java Production support associates having advanced Java/j2ee experience (Rest api, servlet, JavaScript/html, jsp, jdbc, struts, Hibernate, Spring)Key Responsibilities
- Exp: 7-10years hands on application development, L3 and/or L2+ who is ready to pick up L3 part.
- Having Advanced Java/j2ee experience (Rest api, servlet, JavaScript/html, jsp, jdbc, struts, Hibernate, Spring)
- Mid- to- Advanced experience in AWS Cloud (EC2/Lambda, Amazon CloudWatch, IAM, S3, RDS & DynamoDB/MongoDB) in to Support function.
- Good exposure using AI models in support function.




- Advanced level experience to work with multi server/Tier: Tomcat, Jbosss, WebSphere and Weblogic servers.
- Advanced hands-on experience in Database (DB2, Oracle and Sybase.. etc)
- Mid- to- Advanced Unix and scripting (shell/perl.. etc)
- Good hands-on in understanding and making changes in shell/perl scripts
- Having positive experience in job scheduler monitoring tools (Autosys, procmon, crontab.. etc)
- Advanced hands on experience IDE’s like Eclipse, NetBeans.͏DeliverNoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed

📌 Production Support Specialist (Bengaluru)
🏢 Wipro
📍 Bengaluru