Job SummaryTo ensure timely resolution of escalations according to agreed-upon norms, deliver reports and services as outlined in the SOW, and effectively implement organizational initiatives.Key Responsibilities1. To ensure generation of tower level EE & EN revenue2. To ensure that all responsibilities, tasks and escalations/crisis are closed as per agreed SLA norms3. To oversee Operational Hygiene, validate reports and ensure that services are provided as per agreed SOW4. To promote positive customer satisfaction and develop current initiatives/ frameworks to improve the same5. To oversee and implement Profit Improvement Plan (PIP) through levers like Automation & self-driven initiatives     ÂSkill RequirementsnullOther Requirementsnull