Job Summaryesponsible for managing and maintaining the ServiceNow CMDB, ensuring configuration item (CI) data accuracy, completeness, and compliance. The role supports ITSM, Asset Management, Change Management, Incident Management, and audit requirements through effective CMDB governance and configuration management practices.Key ResponsibilitiesMaintain and govern the ServiceNow CMDB setting.Define and enforce CMDB policies, standards, and operating procedures.Establish CMDB governance controls and conduct periodic audits.Ensure compliance with SACM (Service Asset & Configuration Management) processes.[Project_Ne...CTC Signed | PDF]Skill RequirementsTechnical Skills.ServiceNow CMDBServiceNow DiscoveryService MappingCSDM FrameworkITSM Processes (Incident, Problem, Change)Asset ManagementSCCM / Intune / Cloud Discovery IntegrationsSQL, Excel, Power BI ReportingProcess KnowledgeITIL FoundationSACM ProcessChange ManagementAsset ManagementAudit & Compliance ControlsOther RequirementsPreferred CertificationsITIL Foundation V4ServiceNow Certified System Administrator (CSA)ServiceNow Certified Implementation Specialist – Discovery (preferred)ServiceNow CIS – Service Mapping (preferred)

📌 Lead Administrator (Support &Operations) (Nagpur)
🏢 HCL
📍 Nagpur