͏Do- Support process excellence initiatives and drive improvement projects.- Drive benchmarking and best practices deployment across accounts.- Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT/PCSAT risks.- Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.- Drive projects to improve and maintain the profitability of the process.- Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen on the process floors.- Drive standardization practices on the floor and ensure strict compliance in internal and client defined processes.- Monitor and drive compliance requirements through Internal Common Minimum standards (CMS), ISO 9001, etc.- Ensure all process metrics are met.- Lead quality report and dashboards.- Support in SOP and VSM creation.
📌 Manager Process Excellence (Haryana)
🏢 Wipro
📍 Haryana
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