Job DescriptionRole PurposeThe purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. ͏1. Excellent knowledge in Sales (B2B) and Telecom products2. Leading by Example and ability to handle stressful situations3. Ability to work & communicate with people across organizational units. Service oriented and customer focused4. To manage the incoming work volumes for all associated task of the role to ensure performance targets achieved5. Ability to lead people on multi-functional efforts, Ability to prioritize tasks appropriately, Decision making skills6. Expected to work closely with other Team Leaders on production floors for implementation of uniform compliance and delivery practices͏6:30 PM - 4:00 AM IST (although the candidate has to be versatile for 24x7 work environment)Under-Graduate48 months & aboveBPO (Telecom B2B Sales preferred)͏Good to have Hiring Skills 1.



Microsoft applications, especially Excel and power point2. Knowledge of Client and end user requirement3. Excellent Communication Skills (Verbal & Written)͏
- Drive SLAs and team performance
- Escalate through the right channels and process to ensure the accountability on deliverables.
- Continuous improvement through learning and process understanding.
- To meet or exceed all delivery targets such as time lines, right first time activities.
- To act as a point of contact between the client, management and the team from a delivery perspective.
- To act and be accountable for all of the Process and Client Deliverables in the absence of a Manager.
- Manage a team of 20-25 members and ensure performance management is driven

📌 Group Lead (Maharashtra)
🏢 Wipro
📍 Maharashtra