Description

Job Description – L2 AMS Analyst (Veeva Vault QualityDocs)

Role Overview

We are seeking a skilled L2 AMS Analyst with hands-on experience in Veeva Vault QualityDocs to provide application support, incident resolution, configuration support, and enhancement activities within a regulated Life Sciences environment. The ideal candidate will be responsible for ensuring stable operations of the QualityDocs platform, managing user queries, troubleshooting issues, and supporting continuous improvement initiatives.

Key Responsibilities

- Provide Level 2 application support for Veeva Vault QualityDocs.
- Analyze, troubleshoot, and resolve incidents, service requests, and system issues within agreed SLAs.
- Support document lifecycle management, workflows, training assignments, and controlled document processes.
- Investigate system defects, perform root cause analysis, and coordinate with L3/Veeva support teams when required.
- Manage user access, security roles, permissions, and document-related configurations.
- Monitor application health, support queues, backlog, and service performance metrics.
- Support document migrations, metadata updates, and bulk document management activities.
- Assist in system enhancements, configuration changes, and release deployments.
- Prepare impact assessments and participate in change management activities.
- Develop and maintain SOPs, knowledge articles, troubleshooting guides, and support documentation.
- Execute validation support activities, including testing and defect tracking.
- Participate in periodic reviews, audits, and compliance-related activities.
- Collaborate with Quality, Compliance, Business, and IT stakeholders to drive operational excellence.

Required Skills & Experience

- 3-6 years of experience in Application Support, AMS, or Quality Systems within Life Sciences.




- Hands-on experience with Veeva Vault QualityDocs.
- Strong understanding of:
- Document Control
- Quality Document Management
- Document Lifecycles
- Workflows and Approval Processes
- Periodic Reviews
- Training Assignments
- Controlled Documentation

- Experience in incident, problem, and change management processes.
- Ability to analyze system issues and perform root cause investigations.
- Experience with ticketing systems such as ServiceNow, Jira, or equivalent.
- Understanding of GxP, GMP, and Quality compliance requirements.
- Knowledge of validation processes and documentation.
- Strong stakeholder communication and documentation skills.

Preferred Qualifications

- Experience supporting other Veeva Vault Quality modules such as:
- QMS
- Training
- CAPA
- Deviations
- Change Control

- ITIL Foundation certification.
- Experience in AMS support engagements for pharmaceutical or biotech clients.
- Exposure to Agile or DevOps-based support models.

Responsibilities

- Provide Level 2 application support for Veeva Vault QualityDocs.
- Analyze, troubleshoot, and resolve incidents, service requests, and system issues within agreed SLAs.
- Support document lifecycle management, workflows, training assignments, and controlled document processes.
- Investigate system defects, perform root cause analysis, and coordinate with L3/Veeva support teams when required.
- Manage user access, security roles, permissions, and document-related configurations.




- Monitor application health, support queues, backlog, and service performance metrics.
- Support document migrations, metadata updates, and bulk document management activities.
- Assist in system enhancements, configuration changes, and release deployments.
- Prepare impact assessments and participate in change management activities.
- Develop and maintain SOPs, knowledge articles, troubleshooting guides, and support documentation.
- Execute validation support activities, including testing and defect tracking.
- Participate in periodic reviews, audits, and compliance-related activities.
- Collaborate with Quality, Compliance, Business, and IT stakeholders to drive operational excellence.
- Required Skills & Experience

- 3-5 years of experience in Application Support, AMS, or Quality Systems within Life Sciences.
- Hands-on experience with Veeva Vault QualityDocs.
- Strong understanding of:
- Document Control
- Quality Document Management
- Document Lifecycles
- Workflows and Approval Processes
- Periodic Reviews
- Training Assignments
- Controlled Documentation
- Experience in incident, problem, and change management processes.
- Ability to analyze system issues and perform root cause investigations.
- Experience with ticketing systems such as ServiceNow, Jira, or equivalent.
- Understanding of GxP, GMP, and Quality compliance requirements.
- Knowledge of validation processes and documentation.
- Solid stakeholder communication and documentation skills.

Qualifications

- Experience supporting other Veeva Vault Quality modules such as:
- QMS
- Training
- CAPA
- Deviations
- Change Control

- ITIL Foundation certification.
- Experience in AMS support engagements for pharmaceutical or biotech clients.
- Exposure to Agile or DevOps-based support models.

📌 Veeva Vault QDocs - AMS (India)
🏢 Zensar Technologies
📍 India