Job Description:

Customer Service specialist - Voice
INTERNAL USAGE:
No. of Vacancies: Reports to:
Is a Team leader? No Team Size:
Grade:
Business: Retail Operations Department:� Axis Phone Sub-Department: Axis Phone
Location: Mumbai/Chennai
About Axis Phones

Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact center to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities. Keeps a check on any malpractices and defines actions basis severity of incidents. The overall objective is to improve customer engagement leading to superior customer experience with improved productivity and sales effectiveness.

About the Role

The role exists for effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum handling time along with cross selling and upselling various products

Key Responsibilities

� Effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum call handling time,

� Delivering service with requisite courtesy and accuracy,

� Demonstrating complete onus to customers� queries / problems,

� Adhering to product and process requirements with nil errors,

� Escalating customer issues to the right internal stakeholders,

� Ensuring process efficiency and effectiveness,





� Complying to service and sales guidelines

� Achieving Call Quality targets and other key performance indicators,

� Cross-sell / upsell products like loans, mortgages, priority / elite accounts, etc.
Qualifications

Optimal qualification for success on the job is:

� Graduate or Post graduate from a recognized institution

� 2- 5 years of relevant experience
Role Proficiencies:

For successful execution of the job, a candidate should possess the following:

Excellent written and oral communication, Service mindset, Enthusiastic and self-motivated, Ability to work in a dynamic workplace, Good comprehension skills, Team player with a positive attitude,

Knowledge about the Banking industry will be an added advantage

Skills:

Refer to the Job Description

About Company:

Axis Bank is the third largest private bank in India, serving ~59 million customers with a workforce of over 104,400 employees as on March 31, 2025. The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates, MSME, Agriculture and Retail Businesses. As on March 31, 2025, The Bank has a large footprint of 5,876 domestic branches, 13,941 ATMs and cash recyclers, with close to 47% branches in rural and semi-urban region. The Bank's overseas operations encompass eight international offices, including branches in Singapore, Dubai (at DIFC), and Gift City-IBU. There are also representative offices in Dhaka, Dubai, Abu Dhabi, and Sharjah. The international offices focus on Corporate Lending, Coverage Business, Trade Finance, Syndication, Investment Banking, Liability Businesses, and Private Banking/Wealth Management offerings.

📌 AxisPhone:Customer Service specialist - Voice (Noida)
🏢 Axis Bank
📍 Noida