We use cookies to offer you the best possible website experience. Your cookie preferences will be stored in your browser's local storage. This includes cookies necessary for the website's operation. Additionally, you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website's performance, as well as cookies used to display content tailored to your interests. Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies. Modify Cookie Preferences

Accept All Cookies

Search Jobs

Search Jobs

Job Description

Apply now

Start

Please wait...

Job Title: Customer Service Specialist I

Posting Start Date: 10/1/26

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Description:

Job Overview

Customer Service Representative (CSR) is crucial as they serve as the primary point of contact for both customers and the company. They will be leading the order-to-cash process, ensuring seamless communication and efficient handling of customer inquiries, orders, and issues. Their responsibilities include managing customer interactions, processing orders, addressing concerns, and coordinating with internal teams to ensure timely and accurate delivery of products and services. This role is vital in maintaining customer satisfaction and fostering strong, long-term relationships.

Shift : US Shift

Job Requirements

- Deliver extraordinary customer experience by providing customers with world-class service and strong issue ownership.
- Respond promptly to customer inquiries via phone or email.
- Provide detailed information about products, services, and order status.
- Resolve customer complaints and issues efficiently and professionally.
- Process customer orders accurately and efficiently.
- Track order progress and ensure timely delivery.
- Coordinate with planning, logistics, sales, product management, quality, and manufacturing teams to fulfill customer requirements.
- Serve as the primary point of contact between customers and the manufacturing team.
- Communicate any changes in order status, delays,



or issues to customers promptly.
- Prepare and deliver order confirmations, shipping notifications, and other relevant information.
- Maintain accurate and up-to-date customer records and order documentation.

Skills

- Bachelor's degree in Business, Supply Chain, Commerce, or a related field; equivalent professional experience may be considered.
- Minimum 3-5 years of experience in customer service, customer care, call center, inside sales support, or customer-facing order management, preferably in an international B2B or manufacturing workplace.
- Order management / order-to-cash experience is required, including customer inquiries, order entry or order follow-up, backlog tracking, delivery status updates, complaints, and escalations. Supply chain experience is preferred.
- Experience working directly with external customers via phone, email, and customer portals is strongly preferred.
- Ability to manage high-volume customer requests, prioritize urgent topics, and maintain a professional service mindset under pressure.

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

Job Locations:

Doraisanipalya, J.P Nagar, 4th Phase, Bannerghatta Road
Bangalore, Karnātaka 560076
India

Posting City: Bangalore

Job Country: India

Travel Required: None

Requisition ID: 157265

Workplace Type: Onsite

External Careers Page: Customer Service

Apply now

Start

Please wait...

TE Connectivity does not accept unsolicited assistance from third parties for employment opportunities. All CVs/resumes submitted to any TE employee by a third party without a valid written search agreement for that specific position will not be entitled to any form of compensation and such submission shall be deemed the sole property of TE.



No fee will be paid in the event an individual is hired by TE regardless of any third party submission where no pre-existing written search agreement is in place. If an agency agreement is in place, submissions are position specific. General submissions not targeted at a specific employment opportunity will not be entitled to any form of compensation. Please, no phone calls or emails. © 2023 TE Connectivity Corporation. All Rights Reserved.

×

Cookie Consent Manager

When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.

Required Cookies

These cookies are required to use this website and can't be turned off.

Required Cookies

Show More Details

Required Cookies Provider Description Enabled
SAP as service provider

We use the following session cookies, which are all required to enable the website to function:

- "route" is used for session stickiness
- "careerSiteCompanyId" is used to send the request to the correct data center
- "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor
- "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another

Cookies from provider SAPasserviceprovider are required and cannot be turned off

Functional Cookies

These cookies provide a better customer experience on this site, such as by remembering your login details, optimizing video performance, or providing us with information about how our site is used. You may freely choose to accept or decline these cookies at any time. Note that certain functionalities that these third-parties make available may be impacted if you do not accept these cookies.

Consent to all Functional Cookies

Show More Details

Functional Cookies Provider Description Enabled
YouTube

YouTube is a video-sharing service where users can create their own profile, upload videos, watch, like, and comment on videos. Opting out of YouTube cookies will disable your ability to watch or interact with YouTube videos.

📌 Customer Service Specialist I (Bengaluru)
🏢 TE Connectivity
📍 Bengaluru