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Technical Support Specialist
India
Job Description
Technical Support Specialist
Pune, Maharashtra
Job Summary
L3 Functional SME for PLM (3DX) L2/L3 maintenance services.
Key Responsibilities
1. To work as Functional SME for PLM L2/L3 maintenance services.
2.To analyze and resolve the user issues reported on functional and technical Batches of PLM
3.Provide proactive alerts and mitigate any risks to have continuity of PLM availability
4.To actively track the different metrics from business team
5.To collaborate with different teams (Functional experts, perimeter pilots, Development Teams and Support teams).
6.To provide necessary support to offshore team members
7.To participate in different status and governance meetings, circulate status reports.
Skill Requirements
1. Strong expertise in 3dexperience platform fundamentals, including but not limited to configuration, administration.
2. Proficiency in Enovia functional central, covering areas such as requirements management, change management, BOM, Release Management and collaboration.
3 In-depth knowledge of enovia engineering central, with skills in bom management, project management, and product configuration.
4. Excellent problem-solving and analytical skills to effectively troubleshoot technical issues and optimize platform performance.
5. Robust communication and interpersonal skills to engage with stakeholders and drive technical discussions.
6. Ability to work in a fast paced environment, manage multiple priorities, and deliver high-quality results under tight deadlines.
Other Requirements
Relevant certifications in 3DEXPERIENCE Platform Fundamentals and ENOVIA Functional/Engineering Central are a plus.
Information at a Glance
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.
Copyright © 2026 HCL Technologies Limited
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📌 Technical Support Specialist (India)
🏢 HCLTech
📍 India