This job is with ABB, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This Position reports to: HR Operations Team Lead - ELC HR Services Specialist -US Contact Center Join ABB and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy. One of the reasons for ABB's success is our rigorous and forward-thinking Information Systems function. As you work with a team of world-class professionals to tackle the challenges of complex business issues, you will find many opportunities to build on your experience and expand your horizons. The HR Contact Center Specialist serves as the first point of contact for employees and managers in the US for HR-related questions and transactions.
This role provides support across HR policies, employee data changes, case management, and basic Workday processing to ensure accurate, timely, and skilled service. Your responsibilities - Respond to employee and manager inquiries via phone, email, chat, or case management system. - Provide guidance on US HR policies, procedures, and employee lifecycle processes. - Process and validate HR transactions in Workday, including hires, job changes, terminations, leave updates, and personal data changes. - Research and resolve issues independently when possible, or route/escalate complex cases to the appropriate HR team. - Maintain accurate case notes, documentation, and transaction records. - Support employee self-service and educate users on how to complete common tasks in Workday. - Ensure compliance with HR data privacy, internal controls, and service level targets. - Partner with HR, payroll
📌 HR Operations Specialist (Karnataka)
🏢 ABB
📍 Karnataka