This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. Job Summary Job Role: Servicing primarily walk-in customers to fulfil the specific transactional requirements of the customer through high-quality customer service while increasing product penetration through cross sell and achieving allocated portfolio and revenue targets. Key Responsibilities • Maximize sales performance to achieve given revenue targets (self and branch) through liability products (Current /Savings /Term deposits), wealth management products and asset related products (secured, unsecured) • Generate recent business via sales promotions, out-marketing calls and presentations and in-branch contacts • Participate actively in branch sales planning to generate action plans for meeting targets • He/she is aware of bank's Mis-selling & Sales Policies and ensure adherence all the time. • Ensure high level of customer service in the Branch.



Manage difficult customer situations • Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections • Ensure transactions are processed with a high level of accuracy and commitment in order to satisfy customer needs • Ensure validity and completeness of transactions processed and ensure concessions relative to exchange rate, fees, charges etc. are authorized/ overridden by appropriate authorities • Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints • Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below benchmark, sustain and better-quality service • Take responsibility for general reconciliation and control activities • Find ways to improve operational efficiency and control costs to meet cost bu

📌 Portfolio Manager (Mumbai)
🏢 Standard Chartered Bank
📍 Mumbai