Role Description The Customer Service Captain is a full-time remote role responsible for overseeing and delivering high-quality customer interactions across phone, email, and chat channels. This role includes handling customer inquiries, resolving issues, and ensuring a smooth, positive experience at every touchpoint. The Customer Service Captain will monitor service performance, guide best practices for customer support, and collaborate with internal teams to improve processes and customer satisfaction. Daily responsibilities include documenting customer feedback, escalating complex concerns when needed, and maintaining clear, professional communication standards. The role also involves contributing to service guidelines, supporting training efforts, and helping build a consistent customer-centric culture.

Qualifications
• Solid Customer Service and Customer Support skills, with experience handling inquiries and resolving issues in a professional manner.
• Ability to maintain and enhance Customer Experience,



with a focus on building trust and long-term satisfaction.
• Demonstrated commitment to Customer Satisfaction, including proactive follow-up and attention to detail.
• Excellent Phone Etiquette, active listening, and clear verbal and written communication skills.
• Previous experience in a remote customer-facing role, preferably in a BPO, consulting, or shared services environment.
• Ability to manage multiple tasks, prioritize effectively, and remain calm under pressure.
• Comfort using CRM systems, ticketing tools, and common communication platforms (e.g., email, chat, VOIP).
• Reliable internet connection, suitable remote work setup, and readiness to work full-time aligned with client time zones.
• High school diploma or equivalent required; additional education or customer service certifications are a plus.

📌 Customer Service Captain (Noida)
🏢 ANR Business Consulting
📍 Noida