Company Description Appasamy Associates, established in 1978, is a leading manufacturer and distributor of ophthalmic diagnostic and surgical equipment, intraocular lenses, microsurgical instruments, and ophthalmic pharmaceuticals. With multiple manufacturing facilities in Chennai, Pondicherry, and Baddi, the company maintains ISO 9000 and ISO 13485 certified quality systems and CE-marked products audited by international bodies. A dedicated R&D; team focuses on state-of-the-art solutions for the ophthalmic community, ensuring advanced technologies remain accessible to surgeons and vision care professionals across India. Over four decades, Appasamy Associates has built a solid global reputation for product quality and dependable support.
Role Description The Field Services Engineer role is a full-time, on-site position based in Surat. The person in this role will install, configure, and commission ophthalmic diagnostic and surgical equipment at customer locations, ensuring proper performance and safety. They will perform routine and preventive maintenance,



diagnose and troubleshoot technical issues, and provide timely repairs and adjustments. Day-to-day responsibilities include delivering technical support, training users on equipment operation and care, maintaining service records, and coordinating with internal teams to manage spare parts, documentation, and follow-up service visits. The role also involves engaging with customers professionally, addressing service queries, and supporting continuous improvement of field service processes.
Qualifications

• Field Service and on-site equipment installation skills, with the ability to manage service visits and coordinate with internal teams.
• Troubleshooting and Technical Support skills to diagnose issues, perform repairs, and guide customers in resolving operational problems.
• Preventive Maintenance skills to schedule, perform, and document regular inspections and servicing of ophthalmic equipment.
• Customer Servi

📌 Field Services Engineer (Surat)
🏢 Appasamy Associates
📍 Surat