OCI Cloud Support Engineer

• Role Summary

The OCI Cloud Support Engineer is responsible for providing Level 2 / Level 3 operational support for Oracle Cloud Infrastructure environments, ensuring high availability, performance, security, and SLA compliance across production and non-production systems.

• Key Responsibilities
• Provide L2/L3 support for OCI-based infrastructure (Compute, Storage, Networking).
• Monitor, troubleshoot, and resolve incidents related to OCI services, ensuring SLA adherence.
• Manage OCI Compute (VMs, Bare Metal), block volumes, object storage, and backups.
• Handle OCI Networking: VCNs, Subnets, Route Tables, Security Lists, NSGs, DRGs, Load Balancers.
• Support IAM: users, groups, compartments, policies, and access controls.
• Perform incident, problem, and change management following ITIL processes.
• Coordinate with Oracle Support for SR management and RCA closure.
• Support DR/BCP activities, including backups, restores, and DR drills.
• Automate routine tasks using OCI CLI, Terraform, or scripts (Bash/Python).




• Apply OS-level support (Oracle Linux/RHEL): patching, performance tuning, and troubleshooting.
• Ensure security and compliance (hardening, vulnerability remediation, audit requirements).
• Create and maintain operational documentation, SOPs, and runbooks.
• Required Skills & Experience
• 3?7 years of experience in Cloud / Infrastructure Support roles.
• Solid hands-on experience with Oracle Cloud Infrastructure (OCI).
• Solid knowledge of:
• OCI Core Services (Compute, VCN, Load Balancer, Storage)
• Linux administration (Oracle Linux / RHEL)
• Networking fundamentals (TCP/IP, DNS, VPN, firewalls)

• Experience with ITSM tools (ServiceNow preferred).
• Exposure to Terraform / IaC, OCI CLI, and monitoring tools.
• Understanding of Backup, DR, Security, and Identity Management concepts.
• Good to Have
• OCI Architect or OCI Operations certifications
• Experience with Hybrid Cloud or Multi-Cloud (AWS/Azure)
• Kubernetes / OKE

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