Avanade India’s Business Applications practice is looking for a Dynamics 365 CRM Solution Architect to take overall architectural ownership of our CRM projects. This is a senior, functionally led role for someone whose career has been built on Dynamics 365 CRM — who understands how sales, service, marketing and field teams actually work, and can design a CRM solution that fits those processes rather than forcing them to fit the product.

You will lead solution design across the Dynamics 365 customer engagement modules and the Power Platform, run the functional conversation with business stakeholders, and give the technical team a design they can build. The emphasis is on functional depth — process design, fit-gap, configuration-first solutions and adoption — backed by enough technical understanding to make sound decisions on integration, data, security and extension, and to hold the build team to a positive standard. The role also carries a strong presales element: you will be the CRM solution lead on pursuits for Dynamics 365 and Power Apps opportunities — shaping the solution,



demonstrating it, estimating it and helping us win it.

Key Responsibilities

• Own the end-to-end solution architecture for Dynamics 365 CRM projects — from discovery and requirements through design, build, testing, go-live and hypercare.
• Lead business process workshops with client stakeholders, map current and future-state processes, and translate them into a Dynamics 365 solution design.
• Run fit-gap analysis against standard Dynamics 365 capability, favouring configuration over customisation, and make clear recommendations where gaps need Power Platform or custom extension.
• Design functional solutions across the Dynamics 365 customer engagement modules: Sales (lead-to-opportunity, forecasting, sales accelerator), Customer Service and Contact Center (case management, SLAs, entitlements, knowledge, omnichannel routing), Field Service (work orders, scheduling, resources, assets, inventory)

📌 CRM Architect (Bengaluru)
🏢 Avanade
📍 Bengaluru