Location, Working Hours and Notice Period

Bangalore, Hyderabad, Chennai, Pune. NCR, India (hybrid). Shift: 1:00 PM to 10:00 PM IST, Monday to Friday, covering the EMEA working day and US Eastern mornings, with occasional calls up to 11:30 PM IST for US West Coast teams. Notice period: immediate joiners to 60 days preferred; up to 90 days considered.

Role Summary

BrightEdge Technical Services makes customer data trustworthy within 30 days of integration, finishes the setup that makes customers successful in the 30 days after onboarding, and keeps that data trustworthy through renewal. The team is scaling from a proven pilot to a standard motion in every BrightEdge business unit, and its delivery engine sits in India.

As Program Manager, Technical Services Engagements, you own how those engagements run, from intake to customer sign-off, for customers across the US, EMEA and APAC. You manage the complex engagements yourself, run the portfolio for the rest, and own every customer escalation on a Technical Services engagement, with the delivery team beside you,



Customer Success and the customer.

If you have worked as an Engagement Manager or Implementation Program Manager at a SaaS company, this role will feel familiar: scope, plan, status, change control, escalations and acceptance. Customer Success owns the customer relationship; you make Technical Services its most reliable partner.

Key Role Responsibilities
• Own the Technical Services engagement portfolio end to end: intake, tiering, assignment, scope sign-off, delivery tracking, customer sign-off and closure.
• Serve as engagement manager on complex engagements, such as multi-domain estates and enterprise and strategic accounts: build the plan, hold the timeline, manage risks, dependencies and change, and lead acceptance.
• Own escalations on Technical Services engagements: make sure each is acknowledged quick, agree an action plan with the Customer Success owner within one business day, drive the fix with the

📌 Program Manager (Hyderabad)
🏢 BrightEdge
📍 Hyderabad