Job description
- To ensure customer centric approach by engagement with Customers and Distributors and to be responsible for achieving customer satisfaction.
- Generating MIS reports on a weekly and monthly basis (sales report etc) Also provide inputs for reporting from time to time.
- Ensure efficient and accurate handling of customer orders / schedules and distributor queries based on the contract entered in the system.
- Ensure effective order management through designed tool.
- Monitor the progress and ensure complete execution of the order till delivery to customer.
- Coordinate with supply chain planner (domestic & overseas) as and when required for timely delivery of material and to ensure no line stoppage at customer end.
- Support Key
📌 Customer Service Representative (Gurugram)
🏢 SKF
📍 Gurugram
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