SIGNIFICANT NOTICE – KINDLY READ BEFORE APPLYING

This position is open exclusively to specialists from a hospitality background. If you have not worked in hotels, we kindly request that you do not apply, regardless of any training or Learning & Development experience you may hold. Direct front-of-house hotel experience (Front Office, F&B;, Housekeeping or Quality) is mandatory. Applications from non-hospitality backgrounds will not be considered.

About Guest Delight International (GDI)

Guest Delight International (GDI) is a hotel mystery-audit company, founded in 2016, working exclusively with hotels. GDI operates across 108 countries and serves over 100 luxury hospitality brands.

The Role

GDI is seeking a Training Manager from a hospitality background to prepare and support its global network of auditors. You will train auditors before they undertake any audit, resolve their queries, and create the guidelines that auditors follow to conduct audits and that reviewers follow to review audit reports. As our auditors are based in different time zones around the world,



this is a remote role that requires availability at any time.

Key Responsibilities
Train auditors before they undertake any audit
Resolve auditors’ queries, across time zones
Create guidelines for auditors to conduct audits
Create guidelines for reviewers to review audit reports
Maintain and update training material and training records
Assess the readiness of auditors
Conduct refresher trainings
Track report-quality trends

Mandatory Requirements
A hospitality background: a minimum of 3 years of experience in hotels, in front-of-house departments such as Front Office, F&B;, Housekeeping or Quality
A thorough, first-hand understanding of how hotels operate
Fluent English, spoken and written
Willingness and ability to work at any time, across global time zones, with no fixed working hours

Preferred
A hospitality background in Quality and/or Learning & Development
Experience

📌 Training Manager – Auditor Enablement Rewa
🏢 Guest Delight International | GDI
📍 Rewa