Job Purpose

LOCATION: Eastern India (Kolkata or Jamshedpur)

The Quality Service Engineer is responsible for handling customer complaints, providing technical support, conducting product inspections and diagnostics, coordinating with internal manufacturing teams, and ensuring timely resolution of customer concerns.

The role acts as a key interface between customers and plant quality teams to improve product performance, customer satisfaction, and field quality.

Job Duties and Responsibilities

Key Responsibilities

Suport Customer Complaint Management
Handle customer complaints and understand product-related concerns.
Investigate field failures and support root cause analysis.
Ensure timely documentation and closure of complaints.

Field Support & Technical Assistance
Provide in office customer support whenever required.
Conduct product inspections and troubleshooting activities.
Support vehicle integration and application audits.

Product Quality Analysis
Perform diagnostics, measurements, and failure analysis.




Prepare technical reports and recommend corrective actions.
Share quality improvement feedback with internal teams.

Coordination & Follow-up
Coordinate with plant teams for complaint resolution.
Arrange collection and return of field-failed parts.
Track corrective actions until successful closure.

Customer Support & Training
Maintain effective customer relationships.
Conduct customer training on product usage and troubleshooting.
Ensure prompt support to enhance customer satisfaction.

Key Performance Indicators (KPIs)
- Customer Complaint Closure TAT
Reduction in Repeat Failures
Customer Satisfaction Score
Field Issue Resolution Effectiveness
Timely Completion of Root Cause Analysis
Corrective Action Closure Rate
Support for Warranty Reduction Initiatives

Education and Qualifications

Diploma / BE / Btech with 3 - 7 Years of relevant Experiecne

Skills

Required Skill Profession

Business Operations Specialists

📌 Senior Quality Coordinator Pune (India)
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📍 India