Responsibilities:
Responsible for delivering high-level customer service and ensuring on-time, in-full shipments.
Ensure that all customer service-related queries are followed up and resolved accurately, efficiently, and according to the relevant SLA.
Contribute ideas, energy, enthusiasm, and support to the continuous improvement of the "Cash Cycle" process.
Ensure that internal control procedures are strictly adhered to.
Customer Service teams in certain markets are also responsible for logistic activities, measured by OTIF. Ensure that Key Performance Indicators are reaching the target.
Logistics Advisor tasks can also be relevant in specific markets (e.g., proactively manage relationships with 3PLs, collaboration between Supply Chain and CS, invoice corrections, stock reconciliation, etc.).
Provide excellent customer service to improve customer satisfaction and ensure the smooth transition of current EDI customers.
Order management,
including EDI ordering (Idoc corrections, issue resolution for EDI-related problems).
Handle all incoming customer queries and requests.
Continuously improve service levels in cooperation with internal teams and other parts of the business to strive for excellence in a highly competitive environment.
Responsible for proper communication between the Company and customers.
Maximize customer satisfaction level and order entry accuracy.
Adaptable to work in shifts.
Able to handle work pressure in peak seasons.
Requirements:
Experience in customer service and order management is preferred.
Robust communication and problem-solving skills are essential.
Experience with EDI ordering and logistics management is advantageous.
AditiConsulting
26-06161