Company Description

IceWarp provides comprehensive solutions for streamlining business processes and enhancing team collaboration. With tools for real-time collaboration, seamless sharing, and integration of virtual office functions, IceWarp offers a powerful alternative to MS 365 and Google Workspace. Trusted by over 50 million paid users and 50,000 customers worldwide, the platform is recognized across 50+ countries for its security, efficiency, and ease of use. Since its inception in 2001, IceWarp has been independently developed and continuously updated to meet evolving organizational needs.

Role Description

This is a full time in office role located in Mumbai for a Sr. Manager - CRM. The Sr. Manager - CRM will oversee the development, implementation, and management of customer relationship strategies to boost sales and customer satisfaction. Responsibilities include analyzing customer data, segmenting target markets, leading CRM projects, and collaborating with internal teams.



The role requires a detail-oriented individual to align CRM strategies with business goals and optimize customer experience.

Key Responsibilities
Customer Relationship Management

o Serve as the primary point of contact for high-value clients, ensuring their needs are met and

expectations exceeded.

o Build and maintain long-term relationships to foster trust.

o Create targeted campaigns and initiatives to engage customers, drive usage, and promote loyalty.

o Actively engage with clients to gather feedback and address concerns promptly.
Customer Journey Mapping & Revenue Maximization

o Map out the end-to-end customer journey to identify touchpoints and opportunities for improvement.

o Identify prospects for up-selling and cross-selling aligned with the client's goals and company

offerings.

o Develop account strategies to drive business growth and ensure profitability.

o Collaborate with sales and marketing teams to create tailored proposals for clients.
Strategic

📌 Sr Manager Gpo
🏢 IceWarp India
📍 Gpo