Quality & Customer Support Manager

Location: Bengaluru

Experience: 7–11 Years

Pay: 8LPA to 10LPA

Industry: Electronics / Electrical Manufacturing / EMS / IT Hardware / Refurbishment

About the Role

NewJaisa Technologies is looking for a robust Quality & Customer Support Manager to lead the Quality Control and Customer Support functions across our IT hardware refurbishment and manufacturing operations.

The role requires a hands-on quality qualified who can build robust inspection, testing, failure analysis, repair-quality and customer complaint processes for products such as Laptops, Desktops, Servers, Motherboards, LCDs, RAM, SSDs, Batteries, Keyboards, Chargers and other electronic components.

Key Responsibilities
Lead end-to-end Quality Control, Quality Assurance and Customer Support operations.
Establish Incoming Quality Control (IQC), In-Process Quality Control (IPQC) and Outgoing Quality Control (OQC) standards.
Define inspection criteria, sampling plans, AQL, test procedures and acceptance/rejection standards.
Drive functional testing,



electrical/electronic testing, burn-in testing, performance validation and final QC of refurbished IT hardware.
Establish quality checkpoints across diagnosis → repair → refurbishment → testing → grading → dispatch.
Drive Failure Mode Analysis, RCA, 8D, CAPA, FMEA, 5-Why, Fishbone and Pareto analysis for recurring defects.
Analyze DOA, DOR, RMA, warranty returns, repeat failures and customer complaints and drive permanent corrective actions.
Reduce rejection, rework, repeat repairs, warranty claims and customer returns through data-driven quality improvement.
Develop and monitor FPY, RTY, PPM, DPPM, RMA %, defect rate, rework %, warranty return rate and complaint closure TAT.
Lead customer complaint investigation and technical escalation management, including RCA/8D reports and closure.
Work closely with Production, Refurbishment, Repair, Engineering, Procurement, Warehouse and B2B teams to resolv

📌 Hiring: Quality And Customer Experience Manager Bengaluru
🏢 NewJaisa Technologies
📍 Bengaluru