Job Description
Joining Locations: Hyderabad
nInterview Process: In-person Walk-in + Typing Test + CAT Assessment + Domain Round
nInterview Dates: 26 Sep 2026 & 27 Sep 2026
n Timing: 10:00 AM to 1:00 PM
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nWe are looking for a customer-focused Customer Service Representative (Chat Support) to deliver high-quality support through digital chat platforms.
nKey Responsibilities
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Handle inbound customer interactions via chat with professionalism and empathy.n
Understand customer issues and provide accurate and timely resolutions.n
Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS).n
Document chat interactions clearly and accurately in internal systems.n

nRequired Qualifications
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0–2 years of customer service experience (chat support preferred).n
Solid written communication skills in English.n
Ability to manage multiple chat conversations simultaneously.n

nPreferred Qualifications
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Prior experience in chat-based customer support.n
Exposure to healthcare, insurance, or managed care processes.n




Familiarity with CRM tools or chat platforms.n
Excellent typing speed and accuracy.n

nEducational Background Eligibility
nProcess only candidates with the following qualifications:
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B.Sc.n
B.Com.n
B.A.n
BBA/MBAn

nDo not process candidates with: B.Tech, M.Tech, MCA, or BCA qualifications.
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nTyping Test
nTypingTest.com – Complete a 60-second Typing Test.
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nEducational Documents Required
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10th Marksheetn
12th Marksheetn
Degree Consolidated Marksheetn
Provisional Certificaten
6-month contractn
Complete Night Shiftn
Rotational weekly offsn
100% Work from Officen
No unplanned leave or NCNS (No Call No Show) cases will be entertained.n
Extended break times without valid reasons will not be accepted.n
No public holidays.n
Candidates must adhere to all company policies and expectations.n
Non-availability of company transport

📌 Chat Support Hyderabad
🏢 Artech
📍 Hyderabad