Job Description
Team Leader - IT Helpdesk
nLocation: Gurgaon
nWork Mode: 5 Days Work From Office
nShift: Night Shift
nAbout the Role
nWe are seeking an experienced Team Leader - IT Helpdesk to lead a team of support professionals delivering high-quality technical assistance across B2B and B2C environments. The ideal candidate will have strong people management skills, technical expertise, and a proven ability to drive operational excellence.
nKey Responsibilities
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Lead, mentor, and manage a team of IT Helpdesk Executivesn
Handle customer escalations and complex technical issuesn
Drive service delivery KPIs including CSAT, FCR, Quality, Productivity, and Ticket Resolutionn
Provide technical guidance across hardware, software, networking, cloud, and managed IT servicesn
Conduct coaching sessions, performance reviews, and team development activitiesn
Analyze operational performance and implement process improvementsn




Ensure compliance with SOPs, security standards, and organizational policiesn
Identify automation and AI-driven opportunities to improve service efficiencyn

nRequirements
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Experience leading IT Helpdesk or Technical Support teamsn
Strong troubleshooting and escalation management skillsn
Excellent communication and stakeholder management abilitiesn
Working knowledge of hardware, software, networking, and cloud technologiesn
Ability to manage teams in a rapid-paced, customer-centric environmentn

nWhat We Offer
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Growth opportunities prospectsn
Dynamic and collaborative work environmentn
Exposure to enterprise B2B and B2C support operationsn

nInterested candidates can share their updated resume at ().

📌 Team Lead It Help Desk Haryana
🏢 binary semantics
📍 Haryana