Description

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Experience: 4+ yrs

Location: Delhi, India

Job Type: Full-time

We are seeking a driven and customer-focused professional to join our team in a client-facing role focused on delivering intelligent, AI-powered customer experience solutions for enterprise organizations. This position is ideal for individuals who are passionate about SaaS, digital transformation, and helping businesses enhance customer engagement through automation and cutting-edge technology.

In this role, you will work closely with enterprise customers and cross-functional teams to understand business challenges, recommend tailored solutions, and support the successful adoption of scalable customer experience platforms. You will play a key role in driving customer success, business growth, and long-term value by combining strong technical understanding with excellent relationship management and problem-solving skills.

Requirements

Key Responsibilities

- Engage with enterprise customers to understand business requirements and recommend tailored customer experience solutions.
- Demonstrate platform capabilities and communicate the value of AI-powered automation and workflow optimization.
- Collaborate with sales, product, implementation, and customer success teams to ensure successful project delivery.
- Support solution design, implementation planning, and customer onboarding activities.
- Build and maintain robust relationships with key stakeholders to drive long-term customer success and retention.
- Identify opportunities for upselling, cross-selling, and expanding customer adoption.




- Monitor customer feedback and collaborate with internal teams to recommend product and process improvements.
- Stay updated on industry trends, customer experience technologies, AI innovations, and competitive offerings.
- Prepare business presentations, solution proposals, and regular account or project updates.
- Ensure high levels of customer satisfaction while contributing to revenue growth and business objectives.

What Makes You a Great Fit

- 4+ years of experience in SaaS, Enterprise Software, Customer Experience, Solution Consulting, Customer Success, or related roles.
- Strong understanding of AI-driven customer engagement, workflow automation, or digital transformation solutions.
- Experience working with enterprise customers and managing complex stakeholder relationships.
- Excellent communication, presentation, and consultative problem-solving skills.
- Ability to understand business processes and translate customer requirements into effective technology solutions.
- Strong collaboration skills with the ability to work across sales, product, engineering, and implementation teams.
- Analytical mindset with experience interpreting customer needs and delivering value-driven recommendations.
- Self-motivated, customer-centric, and comfortable working in a fast-paced, growth-oriented environment.
- Familiarity with CRM platforms, SaaS business models, and customer lifecycle management is an advantage.
- Passion for innovation, continuous learning, and delivering exceptional customer experiences through technology.

📌 Enterprise Sales (New Delhi)
🏢 Important Group
📍 New Delhi