POSITION OVERVIEW
We seek an accomplished, strategic System Administrator to lead infrastructure excellence and operational continuity at Forest Essentials. This is a pivotal role in our IT department, responsible for managing enterprise-grade systems, ensuring security protocols, and supporting our rapid digital transformation. The ideal candidate will be a proactive problem-solver with deep technical expertise, a passion for infrastructure optimization, and the ability to align IT operations with our global business ambitions. You will work at the intersection of technology and luxury brand operations, ensuring our systems support seamless experiences across retail, e-commerce, and corporate functions.

KEY RESPONSIBILITIES
Server & Infrastructure Management
Design, deploy, and maintain high-availability server infrastructure supporting critical business operations
Monitor system performance, optimize resource allocation, and manage capacity planning
Execute Microsoft patch management and firmware updates within approved change windows




Architect and maintain comprehensive backup and disaster recovery solutions
Leverage cloud platforms (Azure/AWS) for infrastructure modernization and scalability
User Support & Incident Resolution
Provide first-line and escalation support for IT incidents and service requests
Resolve issues within established SLA timelines with documentation and root-cause analysis
Proactively identify recurring issues and implement preventive measures
Maintain comprehensive knowledge management systems and incident documentation
Ensure minimal business disruption through effective issue triage and communication
Network & Security Administration
Monitor network availability and manage security policies across the enterprise
Administer Cisco switching infrastructure (9300, 9500 & above models)
Configure and manage Cisco wireless APs, controllers, and VPN devices
Troubleshoot and manage Palo Alto firewalls includ

📌 Hiring: Information Technology System Administrator Industrial Area
🏢 Forest Essentials
📍 Industrial Area