Job Description
We're Hiring || Quality Analyst || Malad || Voice Process
n
n
n
Location: Mumbai (Malad) n
Working Days: 06 Days a week n
Shifts: Day Shifts n
n
nKey Responsibilities:
n
n
n
Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameters.n
Provide constructive feedback and coaching to agents to improve performance.n
Identify gaps in communication, process adherence and customer handlingn
Prepare and maintain quality reports, dashboards and analysis for leadershipn
Support process improvement initiatives to drive customer satisfaction CSAT, NPS and FCR.n
n
📌 Quality Analyst Mumbai (India)
🏢 TP
📍 India
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.