Job Summary -

Sr Operations Manager is a skilled who ensures that everything runs smoothly from one day to another. They maximize processes and procedures while meeting customer/Client expectations in terms of cost-effectiveness, Growth and Development. Major Areas of Performance
Team Leadership and People Management
Lead, motivate, and manage a team of supervisors, team leaders, and front-line agents to ensure operational goals and KPIs are met.
Ensure proper staffing levels through effective resource planning, recruitment, and retention strategies.
Provide regular coaching, feedback, and performance evaluations to direct reports.
Foster a positive and cooperative work environment, maintaining high levels of team morale and engagement.
Manage and resolve any HR issues such as performance problems, disciplinary actions, and employee relations matters.
Client and Stakeholder Management
Act as the primary point of contact for clients, managing relationships and ensuring alignment on service expectations, SLAs, and project milestones.




Conduct regular client meetings to review performance, address issues, and ensure continuous improvement in service delivery.
Provide strategic input into client proposals, recent projects, and scope changes, collaborating with account management teams to secure client satisfaction.
Ensure all contractual obligations are met, including quality standards, SLAs, and KPIs.
Operational Excellence and Process Improvement
Oversee daily operations, ensuring that processes are streamlined and that tasks are completed in an efficient, accurate, and timely manner.
Identify and implement process improvements to increase operational efficiency, reduce costs, and enhance service quality.
Lead root cause analysis for operational inefficiencies or service disruptions and implement corrective actions.
Ensure consistent adherence to company policies, industry regulations, and best practices.
Performance Manage

📌 Hiring: Senior Operations Manager Haryana
🏢 ADVATIX - Advanced Supply Chain and Logistics
📍 Haryana