Job Description
Title: Desktop Support Engineer
nExperience: 2 + years
nLocation: Ranjangaon, pune
nSkills Required: Desktop support, Ticketing tools, L2 support
nNotice Period: Immediate joiner or up to 1 month.
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nWe at Coforge are seeking a “Desktop Support Engineer " to support IT operations in a rapid-paced manufacturing setting.
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nRoles & Responsibilities
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Provide in office support for Desktops and laptop Barcode and MRP printers.n
Handheld, fixed, and RF scanners.n
Ensure smooth functioning of production line IT infrastructure with minimal downtimen
Troubleshoot hardware, software, and network-related issues.n
Handle incidents, service requests, and changes using ServiceNow or similar ITSM tools.n
Monitor and manage tickets within defined SLAs and escalate when required.n
Perform installation, configuration, and maintenance of IT equipmentn
Coordinate with L2/L3 teams and vendors for issue resolutionn
Maintain proper documentation of incidents and solutionsn
Support a high-availability environment with a quick turnaround timen