Job Description
As an Engagement Associate in the local Operations team, the role is to provide a level of quality customer service unsurpassed in the hospitality industry. Through the establishment and maintenance of excellent client relations, you will act as the ‘face’ of The Executive Centre for all of our in-house and external clients. You will have strong customer service instincts, an eye for detail and a tendency to always go the extra mile for our clients.
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nJob Requirements:
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A minimum of two years customer service and administrative experience gained either in a Hotel Front Desk/Club Floor settingn
Customer-oriented with excellent interpersonal and communications skills, with an open mind to changesn
Positive team player with a positive attitude and ability to work under pressure, juggling a variety of tasksn
Fluency in English and another mainstream local language, depending on locationn
Positive telephone manner and ability to perform secretarial tasks under deadlinesn
Able to handle correspondences and inquiriesn




Knowledge of Microsoft Word, Excel, & PowerPointn
Able to work overtime occasionallyn

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nResponsibilities
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Maintains a high level of alertness and professionalism at the front counter by anticipating and responding to guests and potential clients’ needs or queriesn
Handles all telephone calls in a professional and efficient manner which includes exuding a cheerful and clear tonen
Responsible for managing the office unit & PABX system setup and requests for all clientsn
Organizes postage and document courier services, handle mail, incoming & outgoing deliveriesn
Coordinates conference room bookings, refreshments for meetings and other special arrangementsn
Handles all secretarial and administrative duties for clients, as requestedn
Performs check in & check out process for all clientsn
Conduct up-selling and cross-selling to maximize revenuen

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nService Standards:
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📌 Guest Relations Specialist Bengaluru
🏢 The Executive Centre
📍 Bengaluru