through calls majorly or other support channels if required.
Assist with issues related to
bookings, cancellations, refunds, payments, reservations, listings, check-in/check-out, and account concerns .
Understand the customer's problem by asking appropriate probing questions.
Provide accurate resolutions using available knowledge bases, tools, and procedures.
Handle customer complaints with
patience, empathy, and professionalism .
Investigate issues and escalate cases when required.
Communicate clearly and maintain a positive customer experience.
Document every interaction accurately in the relevant systems.
Eligibility
Undergrad & Graduates
Freshers & Experienced both
Willingness to work in rotational shifts (including night shifts)
Excellent
English communication , both verbal and written.
Robust listening and comprehension skills.
Positive problem-solving and decision-making ability.
Customer-focused and empathetic attitude.
Basic computer and internet skills.